1. General Terms
Company Name: Bizim Bebek Deniz Turizmi İşletmeciliği Ticaret Limited Şirketi (the “Company”)
Contact Email: [email protected]
Contact Phone: +90 (532) 100 02 76
This Policy applies to all boat tour rental reservations made through bebekpinkboat.com and paid for by deposit (advance payment), credit card, or bank transfer via IBAN.
2. Reservation and Deposit (Advance Payment) Terms
To confirm a reservation, a deposit (advance payment) equal to [for example, 20% of the total service fee or a specified amount] is collected by credit card or bank transfer via IBAN.
The remaining balance is collected in cash or by credit card when boarding the boat on the day of the tour.
3. Cancellation, Refund, and Rescheduling Terms
For cancellations requested by the customer, the following rules apply depending on the time remaining before the scheduled tour departure:
Cancellations made more than 7 days before the tour: 100% of the deposit will be refunded without deductions, or the reservation may be rescheduled to a later date free of charge at the customer's request.
Cancellations made 3 to 7 days before the tour: 50% of the deposit will be refunded. The remaining 50% will be retained by the Company as compensation for losses and reservation-related costs.
Cancellations made less than 72 hours (3 days) before the tour: No deposit refund will be provided for cancellations made within this period or in the event of a no-show.
(Note: The time limits and cancellation periods may be adjusted according to your business needs.)
4. Cancellations Due to Weather Conditions and Force Majeure
If the tour cannot take place due to adverse weather conditions that endanger maritime traffic, storms, restrictions imposed by the Harbour Master, or force majeure events such as earthquakes or epidemics, the Company reserves the right to cancel the tour.
In such cases, the customer will first be offered a free change of date. If rescheduling is not possible, 100% of the deposit or total amount paid will be refunded without deductions.
5. Exception to the Right of Withdrawal
Pursuant to Article 15(g) of the Regulation on Distance Contracts and the relevant provisions of Turkish Consumer Protection Law No. 6502, consumers may not exercise the right of withdrawal for contracts concerning leisure activities intended for entertainment or recreation that must be performed on a specific date or during a specific period. Accordingly, the standard 14-day unconditional withdrawal period does not apply to our tours; the cancellation periods set out in Section 3 of this Policy shall apply, subject to applicable law.
6. Refund Process and Deductions
Payments Made by Credit Card: Once the refund is approved, the amount will be refunded to the card within 14 business days. Depending on the bank's processing procedures, it may take 2–3 weeks for the refund to appear on the card statement.
Payments Made by IBAN / Bank Transfer: Refunds will be made only to the same IBAN account and under the same account holder's name from which the deposit was originally sent. For security reasons, refunds will not be made to different accounts.
Deductions for Incorrect Transactions: Where a refund arises from a cancellation attributable to the customer's error or fault, bank transfer fees or credit card commission charges, if any, may be deducted from the refundable amount, subject to applicable law.
7. Participant Responsibilities
Participants must arrive at the designated boarding point at least 15 minutes before the scheduled tour departure time. The Company shall not be held responsible for tours missed due to late arrival, and no deposit or ticket refund will be provided in such cases, subject to applicable law.